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How to reach our Technical Support

Do you have a technical question about one of our products? We will gladly answer them directly by e-mail.
Just click on the link below. Usually you will have an answer within 30 minutes.


Please submit the following information in your e-mail:


Support: Questions about the ordering process

Is your online order form secure?
Yes, it is 100% secure. Our secure server is at Swreg.org, a veteran ecommerce company specializing in software.
Can I pay for your software by check, purchase order or wire transfer?
You can pay for our software by the following payment methods: credit-card online, credit-card by phone, credit-card by fax, purchase order, check, wire transfer, PayPal, ACH, postal mail. We recommend to use the credit-card online payment method because in this case you will receive your registration code via e-mail within a several minutes of placing an order.
Who should I contact with ordering questions about a product?
To get answers on questions concerning ordering, payment or shipping procedures, please visit the Customer Service Center at: Swreg.org.
If I pay for the program now, how long will it take before I receive my download URL?
It depends on the payment method you use. If you order online with your credit card, you will have your download URL after you submit the order form and an email with download URL.
I have not received a download URL. Why?
Please make sure you have input correct email address and submit your order. For other cases, please feel free to contact us.
Do I have to burn a CD?
No. If you do not have a CD burner or if you do not want to burn a CD, please add the "Get it on CD!" option on the purchase page.
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Full money-back guarantee
We provide a 100% money back guarantee for the first 90 days of your purchase.

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"This software is amazing, it helps me get back all my wedding photos from Nikon digital camera.."

Thomas Papetti

"That's fantastic! I thought i lost last year's family union images forever. but now, I get them. Thanks to Tenorshare!

Jackson Slangen

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